Admission Office Operations Associate

Indian Creek School is an independent, co-ed day school in which 600 students age 3 to Grade 12 partner with innovative teachers in an outstanding educational program. Located on a beautiful, 114-acre campus in Crownsville, Maryland (just north of Annapolis), ICS students are nurtured and known as individuals while being challenged to discover their passions, purpose, and potential. The School's vision statement reads:  Indian Creek is the premier independent school in the Annapolis area where kindness is currency, well-being is priority, and excellence in education is relentlessly pursued. The Indian Creek community is actively committed to diversity, equity, and belonging, and we foster an inclusive environment in which students feel understood, valued, respected, and affirmed.

ICS seeks faculty and staff who support our mission and values, who are committed to nurturing learners as individuals, and who are looking to join a vibrant community of professionals who are passionate about education. Faculty and staff are offered meaningful opportunities for professional growth. Because we are a small school, every member of our community plays a critical role in making sure the institution lives up to its mission.

This is a full-time, 10-month position reporting to the Director of Admissions.
• Build positive relationships with prospective students and families, providing responsive, personalized communication throughout the admission process
• Field and process admission inquiries via phone, email, and online channels
• Assist with application processing, applicant file completion, and timely follow-up with families regarding required admission materials and next steps
• Assist with admission communications and outreach, including prospective family correspondence, event communications, and other recruitment materials
• Coordinate campus tours, student visits, interviews, assessments, and other prospective family experiences
• Collaborate with faculty and staff to support admission activities and participate in student activities, school events, and community functions
•  Support admission and enrollment events, including submitting and managing event requests, coordinating key participants, and problem-solving in real time to ensure precise execution
•  Manage the admission calendar to ensure a smooth, well-paced flow of visitors.
•  Match visiting families with an Eagle Host who shares similar interests
• Support the transition of newly enrolled students and families from admission through the start of school

Database, Reporting & Technical Systems
•  Database or CRM experience is a plus, experience with Blackbaud systems preferred
• Utilize the admission database and school information systems to track inquiries, manage visit logistics, and support the family journey from first contact through enrollment
•  Generate reports from the database to support the Admission & Enrollment team
•  Maintain accurate, up-to-date records across all systems to ensure data integrity and consistent family communication

Educational or operational requirements
• Bachelor’s degree and 2–3 years of relevant or transferable experience preferred
• Strong written, verbal, organizational, and interpersonal skills with excellent attention to detail
• Ability to prioritize multiple responsibilities and collaborate effectively in a fast-paced environment
• Experience with event coordination, customer service, and family-facing communication
• Self-starter who can take ownership of a project and run with it without micromanagement
•  Detail-oriented problem solver who is driven, self-motivated, and able to flex and respond quickly to the unexpected
•  Strong team player, willing to support all team members and jump in wherever needed to accomplish shared goals
• Occasional evening or weekend hours required to support admission and enrollment events
• Regular, reliable attendance and punctuality required given the visitor-facing nature in a high-volume, fast-paced environment, particularly during peak admission season, open houses, and enrollment events
• Must pass a federal and state background check and comply with MSDE Employment History Review.