Senior Solutions Engineer at Sentry in San Francisco, California focuses on The Solutions Engineering team at Sentry is responsible for helping our largest customers successfully embed Sentry into their. Solutions Engineers will be interfacing with customers to ensure optimal implementation and utilization ensuring that: Developers can effectively identify and resolve slowdowns and errors in their applications.
The Solutions Engineering team at Sentry is responsible for helping our largest customers successfully embed Sentry into their applications and workflows, from integrating our SDK to making sure alerts and issues make it to the right place at the right time. Solutions Engineers will be interfacing with customers to ensure optimal implementation and utilization ensuring that:
- Developers can effectively identify and resolve slowdowns and errors in their applications.
- Development teams increase developer productivity and customer satisfaction.
In this role, you will:
- Understand customers' pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value.
- Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product.
- Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices.
- Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption.
- Work cross-functionally to provide feedback to the product and development teams.