Retail Store Supervisor

Job Overview:

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and interests of gamers worldwide. Our mission is to create memorable experiences for our customers by continually pushing the boundaries of what's possible. Whether you're a dedicated gamer or just getting started, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

With moderate supervision, the Retail Store Supervisor assists the store management team in executing and supervising daily store activities. This position provides outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model. The Retail Store Supervisor helps ensure products are accessible and available for purchase, supports sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and builds guest loyalty and repeat business.

Essential Job Duties and Responsibilities:
• Provide best-in-class guest service by promptly greeting guests, responding to questions and concerns effectively and courteously, assisting guests with their video gaming needs, explaining special promotions and the trade-in program, recommending additional products when appropriate, applying selling behaviors during each transaction, and thanking every guest for choosing GameStop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.
• Support the overall shopping environment, including visual and operational standards, while developing guest relationships that encourage sales and repeat business.
• Process guest purchases and returns accurately through the Point-of-Sale (POS) computer system while maintaining excellent guest service.
• Respond to guest comments and questions in person or by phone, answering calls promptly, courteously, and professionally to ensure a high level of guest service.
• Promote GameStop's guest benefits, including the new title reservations program and the Pro Rewards guest loyalty program.
• Ensure all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Verify that store fixtures and equipment are in proper working condition.
• Complete Omni-Channel orders on a daily basis.
• Protect company assets through effective inventory control and loss prevention practices, including scam awareness, safety procedures, and making bank deposits as required.
• Conduct store inventory counts, stock and restock merchandise on shelves and fixtures, and move products from the stock room to the sales floor to ensure merchandise is represented, organized, and alphabetized.
• Support store management in achieving and exceeding sales, profit, and shrink goals while completing required administrative and operational responsibilities.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure all closeout paperwork and bank deposit slips are completed correctly. Assist management in maintaining sufficient cash and change for sales transactions and make daily bank deposits according to established guidelines.
• Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report discrepancies to the Store Manager, Store Manager 2, or Assistant Store Manager as appropriate.
• Process defectives, recalls, and stock pulls accurately and promptly, ensuring boxes are properly labeled and contain the appropriate packing lists.
• Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift.
• Supervise and delegate tasks to Sales Associates when management is not present.
• Consistently follow GameStop policies and procedures, including applicable policies and procedures outlined in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Follow all required opening and closing procedures.
• Observe associate performance and provide timely and appropriate feedback to store management.

Qualifications:
• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work independently, stand, and move throughout the store unassisted for up to 10 hours per day.

Required Job Skills and Abilities:
• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and by phone, using spoken and written English. Bilingual English/Spanish speaking and writing skills preferred.
• Work effectively in a fast-paced and continually changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
• Operate the POS computer system and accurately complete required paperwork.
• Possess basic math skills, including addition, subtraction, multiplication, and division, as well as alphabetizing skills.
• Demonstrate self-motivation and the ability to work as part of a team to complete necessary tasks efficiently.
• Use sound problem-solving skills and judgment.
• Follow instructions provided in written, oral, or diagram form.
• Deliver bank deposits in accordance with loss prevention and safety guidelines.
• Work a flexible schedule, including extended hours and days as needed, including nights, weekends, and some holidays. Minimum of 3 days per week availability.
• Remain effective under pressure and manage stress in a manner acceptable to others and the organization.
• Bend, stoop, reach with arms and hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
• Stand and move throughout the store without assistance to provide guest service or perform tasks in any area of the store for up to 10 hours per day.

Disclaimer:

GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to modify job descriptions at any time based on business conditions or business needs, including expanding responsibilities and assigning additional duties consistent with the purpose of the position.

Benefits:
• Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance.
• Positions at GameStop may also be eligible for a bonus and/or other incentives.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.