Process Improvement Specialist at ASRC Federal in Boyers Junction, Pennsylvania, United States focuses on This entry level position supports the Case Processing Operation Center (CPOC) within our Defense and Intel Operating Group. Work is performed using company furnished laptop or desktop.
Process Improvement Specialist
The primary responsibility of the Process Improvement Specialist is to help identify and correct inefficiencies in work processes ensuring completeness and timeliness to meet established standards. by utilizing coding techniques to create and support software applications. This entry level position supports the Case Processing Operation Center (CPOC) within our Defense and Intel Operating Group.
Key Role/Responsibilities
Collaborate with Operations and department leaders to improve and optimize work systems
Analyze relevant data, case items and function processes to determine process improvements or alternate workflows
Create tools and methods to resolve issues with case items or functions; improve quality and accuracy
Perform audits and testing of internal systems
Database management
Report results to appropriate department and/or customer leadership teams
Monitor and ensure compliance with customer performance standards and defined metrics
Maintain attention to detail
Other assignments/projects as needed to support department, contract, or business needs.
Basic Qualifications:
Coding within Visual Basic within Microsoft Access/Excel experience
Interpret and analyze data
US Citizenship, due to nature of work performed and contract requirement
Must pass a government background investigation
Additional Qualifications:
Experience with Database management, Python and C++ , or other HTML, and PIPS macros
Excellent written, oral, and interpersonal communication
Excellent customer service skills
Ability to problem solve
Must be able to work flexible schedule; ability to adjust to changing workload
Experience working in the Government services industry is preferred
Physical Requirements:
Position requires the ability to sit for extended periods of time.
Work is performed using company furnished laptop or desktop.
Work will be mostly remote with occasional onsite requirements when directed