Candidate AI Responsible Use Policy

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# Overview

Candidate AI Responsible UsePolicy

At Twilio, we believe in the responsible use of AI. We use Artificial Intelligence (AI) to help make ourhiring process efficient, but automation never makes the final call. Every hiring decision is made byreal Twilions. As AI becomes a common part of how people work and prepare for opportunities, wewant to ensure our hiring process remains fair, human-centered, and integrity-driven.

This policy outlines how candidates may or may not use AI tools during our hiring process.

✅ AI Do: ❌ AI Don’t
Be Authentic: Use AI to support yourpreparation, research, or reflection, but makesure your responses and materials reflectyour own skills, experiences, and thinking. · Don’t Misrepresent: Do not submit AI-generatedcontent (text, code, portfolio, video) as your ownwork. This includes using AI to fabricate skills,credentials, or assessments.
Streamline, Don’t Substitute: AI can helpformat your resume, structure yourexperience (e.g., with the STAR method), andprovide interview prep feedback. Use it as amirror, not a mask. · Don’t Copy-Paste Answers: Avoid pastingAI-generated responses directly into applicationsor interviews. We want to understand yourperspective and thought process, not just reviewpolished language.
Be Transparent: If AI significantly shaped anypart of your application (e.g., writing samples,code, design), please disclose it. Treat it likeany other external tool or collaborator. · No Live AI Prompters: Do not use AI tools (e.g.,ChatGPT, teleprompters, voice synths) to generateor feed answers during live interviews. Thisincludes screen-sharing or hidden browser tabs.


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Practice Ethically: Use AI tools to practiceinterview scenarios, brainstorm, or learn. Butarrive prepared to answer questions on yourown merit during all interactions. · No Impersonation or Proxy Use: Using AI avatars,deepfakes, third-party agents, or any form ofidentity masking is prohibited. We verify candidateidentity and take integrity seriously.
Ask About AI at Twilio: Curious how we useAI? We’d love to talk about it. We alsowelcome you sharing how you use AI in yourwork—ethically and creatively. · Don’t Bring Undisclosed AI Tools: Don’t useunauthorized third-party tools during assessmentsor interviews. We monitor usage to protect a fairprocess, security and will ask you to remove toolsif detected.
Seek Accommodations When Needed: We’re committed to providing reasonable assistance, pleaserequest an accommodation if using AI as an accessibility aid.

✅ Acceptable Use of AI

Candidates are welcome to use AI tools as a resource for tasks like interview practice, grammarrefinement, and formatting. AI can support, but should not replace, candidates input duringassessments. If AI played a major role in generating part of a candidate’s application such as writtencontent, code, or design samples, candidates should communicate it. A simple note like “This sectionwas drafted with support from ChatGPT” is sufficient. We value candidates who think critically abouthow to incorporate AI in their work.

❌ Unacceptable Use of AI

To ensure fairness and integrity in our process, we ask candidates not to misrepresent their work.Candidates should not submit AI-generated content, whether text, code, video, or images, as if itwere fully their own. During live interviews, they should not leverage AI to generate real-timeresponses. We do not allow the use of deepfakes, avatars, or third-party agents to impersonate acandidate or complete interview tasks on candidates’ behalf. If we assign a technical or situationalassessment, candidates should complete it independently. We monitor for use of third-party tools,and unauthorized assistance may result in disqualification.


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We understand that AI is changing the way people work. We don’t penalize candidates for beingresourceful, but we do value honesty, ownership, and human connection. AI is a tool.You are thetalent. We want to get to know you.

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