Business and Financial Operations Specialist at Heartland Consulting in Washington, District of Columbia, US focuses on More than one specialist will be proposed. Do not release a product outside the program without approval. • Support process-improvement projects assigned by the government program manager, including updated procedures after a process change.
Heartland Consulting
Location: Washington, DC - onsite
Employment type: Full-time
Salary: $85,000–$110,000 per year
Openings: Multiple
Contingent on contract award
Heartland Consulting is hiring operations specialists to run the customer-service rhythm of a federal financial shared-services program: meeting support, document control, customer queues, and the production steps behind monthly and annual deliverables. More than one specialist will be proposed. Each named person needs a resume.
What you will do
• Schedule and support recurring customer and internal meetings, record actions, and track them to closure.
• Maintain the customer document repository, standard operating procedures, and desk guides, including version control and records retention.
• Assemble monthly, quarterly, and annual customer packages from analyst outputs. Check names, dates, totals, and distribution lists before release.
• Support service-level agreement comment logs, panel sheets, and routing sheets through the September lock.
• Collect fiscal year-end queue reports from customer components and keep the progress tracker current.
• Support training materials for employees who submit data into the billing tools.
• Log ad hoc customer and leadership requests and route them to the Team Lead. Do not release a product outside the program without approval.
• Support process-improvement projects assigned by the government program manager, including updated procedures after a process change.
Minimum qualifications
• Bachelor's degree in accounting, finance, business administration, information management, or a related field.
• At least three years of federal financial operations, customer reporting, or program-support experience. Federal records or document-management experience is preferred.
• Working proficiency in Outlook, Excel, Word, PowerPoint, and SharePoint. Teams scheduling is expected.
• Demonstrated ability to maintain a comment log, routing sheet, and action tracker without dropping an item.
• U.S. citizen. Able to read, write, speak, and understand English fluently. Currently residing in the United States.
• Able to obtain a DHS suitability determination before starting. No security clearance is required.
• Able to work onsite, full time, at Potomac Center South, 550 12th Street SW, Washington, DC.
How to apply
Send to HR@heartlandconsulting.com.
Healthcare benefits, including medical, dental, and vision, will be described before the first interview.
Salary: $85000 - $110000 per year