Application Support Analyst (Data Ops)

Must have:

• Previous experience in Application Support, Functional Support, or Systems Support roles.
• Strong knowledge of energy billing systems, billing data, and operational processes within the UK utilities sector.
• Experience supporting customers and resolving complex business application issues.
• Good working knowledge of SQL databases.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Desirable: PowerShell, AWS, MySQL, Grafana, ITIL knowledge.

Responsibilities:

• Provide second-line support for billing and CRM system incidents and service requests.
• Perform complex data corrections and bulk updates using SQL and internal support tools.
• Escalate software defects and complex technical issues to development teams with clear supporting evidence.
• Support incident management activities, ensuring issues are owned through to successful resolution.
• Work closely with operational, technical, and client-facing teams to deliver high levels of service.
• Explain system behaviour and billing outcomes clearly to both technical and non-technical stakeholders.
• Maintain accurate documentation of incidents, resolutions, and knowledge articles.

Company:

We are a growing software and services organisation operating within the UK utilities sector, and this is an exciting opportunity to join our collaborative Service Operations team. In this hybrid role based in Chorley, we support critical billing and CRM platforms used by energy suppliers across the UK. The salary is up to £41k plus benefits, and we welcome applications from people of all ethnicities, genders, sexual orientations, and disabilities. If you require any reasonable adjustment during the application process, please let us know.