- Answer high-volume incoming calls with professionalism, empathy, and urgency
- Route calls to the right team or take detailed, accurate messages
- Manage data entry, patient scheduling, mailings, and patient enrollments
- Validate patient eligibility and scrub data using EHR systems and spreadsheets
- Support internal teams by entering appointment and patient details in the EHR
- Ensure HIPAA compliance and uphold strict patient confidentiality
- Word
- Excel
AI-generated summary of what this role requires — see the full description below for the employer's original text.
Job Title: Patient Service Representative (Remote – Full Time)
Remote · Monday–Friday · Bilingual Spanish Preferred
Vigilance Health is seeking a Patient Service Representative (PSR) who will serve as the front-line voice for patients and a vital support for our care coordination team. This role is perfect for someone who thrives in a fast-paced, collaborative, and purpose-driven environment.
What You'll Do
• Answer high-volume incoming calls with professionalism, empathy, and urgency.
• Route calls to the right team or take detailed, accurate messages.
• Manage data entry, patient scheduling, mailings, and patient enrollments.
• Validate patient eligibility and scrub data using EHR systems and spreadsheets.
• Support internal teams by entering appointment and patient details in the EHR.
• Ensure HIPAA compliance and uphold strict patient confidentiality.
• Track and report daily performance metrics such as patient verifications, follow-up completions, and call outcomes.
• Collaborate across teams to support care coordination efforts and resolve issues quickly.
Success in This Role Means
• 95%+ of calls answered within three rings.
• Call handling time averages 2 minutes or less.
• 100+ patients verified daily with high accuracy.
• Active participation in team huddles and trainings.
• No HIPAA violations or documentation errors.
• Patients feel heard, valued, and supported.
What You Bring
• High school diploma or GED required; Associate degree preferred.
• 1+ year in healthcare customer service or call center.
• Bilingual in Spanish strongly preferred.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Familiarity with EHRs like eCW, Epic, or Athena is a plus.
• Strong communication, attention to detail, and multitasking ability.
• Available to work Monday–Friday between 7:30am–6:00pm CST.