Client Ambassador- Adult Residential Healthcare

Join our team as a Client Ambassador at AMFM Healthcare!

Location: Fairfax County, Virginia

Schedule: Monday-Friday 6:30am-3pm

About the Role
As a Client Ambassador, you’ll be at the heart of our client care efforts—providing supervision, support, and guidance for clients in our programs. You’ll ensure daily activities run smoothly and that clients are safe, respected, and encouraged throughout their treatment experience. You will support overall program needs including supporting coverage for direct care positions, facilitating intakes, client support, and discharge processes.

What You’ll Do

- Coordinate logistics and transport clients safely to all daily activities, ensuring the clients arrive on time to all scheduled activities and appointments, and ensure participant safety and assess situations appropriately and/or utilize de-escalation processes should the need arise while efficiently contributing to streamlined logistics which requires a high level of communication and initiative.
- Utilize intervention and communication skills in working with clients, their families and significant others daily and in crisis, while always focusing on the client experience utilizing client relations skills.
- Facilitate admissions and discharges as needed and communicate crisis or interventions to program leadership and clinical staff as well as approving over-the-counter PRN medications and navigate and utilize the electronic health record system to document client activities effectively.
- Adhere to all Joint Commission policies and procedures, including Waived Testing, Infection Prevention and Control, as well as Emergency Management and Environment of Care procedures.
- Cover shifts or meal breaks for staff in other regional facilities when asked by leadership while upholding the environment of the facilities through cleanliness and creating a welcoming environment.
- Collaborate with the program nurse and clinical team regarding medication management, and monitor and report client behavior with medication side effects. Monitor and document client self-administration medications while coaching clients in self-management and documenting medications in accordance with the organization’s policy on medication use.
- Maintain the integrity of the residences, ensuring optimal cleanliness at all times and keeping the area hygienic. Conduct orientation to new residents, including reviewing safety drills and locations of fire extinguishers, emergency evacuation diagrams, exit routes, evacuation procedures, and first-aid kits.
- Facilitate recovery and clinically indicated activities and groups according to organization policy and document into the electronic health record while assessing situations appropriately and/or utilize de-escalate processes should the need arise.
- Conduct observation rounds, as needed to ensure client safety, and document client behavior and participation in treatment. Effectively and correctly report these in daily passdowns. Responsible for client attendance of daily recovery activities as scheduled.
- Complete various administrative tasks that may vary on a day to day basis which includes but is not limited to ordering of cleaning supplies and other products and supplies for all regional facilities including the office, as well as any assigned auditing and inventorying.

Qualifications

- Must be 21 years or older
- High School Diploma/GED with 1+ year of related experience OR a Bachelor's degree in Human Services, Psychology, Sociology, or related field
- Possess valid driver’s license with ability to be insured by our auto insurance policy which includes, but not limited to, the following requirements: 4 continuous years of driving experience, 21 years of age or older, less than 3 moving violations in the last 3 years, and no more than 1 major violation in the last 3 years.
- CPR/First Aid certification and current T.B. clearance
- Ability to pass background checks required by ADP and other governing bodies
- Physical ability to lift up to 20 lbs and work on your feet for extended periods

What You Bring

- Strong communication and interpersonal skills
- Ability to handle crisis situations calmly and professionally
- Comfort with using computers and software such as Microsoft Office and Google Suite
- Understanding of recovery principles and behavioral health support practices
- A team-oriented mindset with a passion for helping others thrive

Benefits for full time employees:

- Medical, Dental, and Vision plans through Anthem.
- FSA/HSA Accounts.
- Life/AD&D insurance through Anthem, 100% paid for by the employer.

Other benefits include:

- 401k plan with employer match.
- PTO, Self Care Day, and Floating Holiday.
- Educational Assistance Reimbursement Program.
- Employee Assistance Program.
- Health and Wellness Membership.