E-Billing Operations Analyst

Role Summary

Key Responsibilities

• Administer timekeeper rate management processes within the eBilling platform.
• Create and maintain legal matters and associated budgets, including execution of budget approval workflows.
• Support Alternative Fee Arrangement (AFA) administration, including:
  • Blended hourly rates
  • Deal-based billing
  • Fee caps
  • Hourly rate discounts
  • Volume-based discounts
  • Matter-based rates
  • Task-based billing caps
• Manage accrual processes by tracking unbilled fees and expenses for legal matters.
• Review and apply legal billing requirements, including:
  • LEDES billing standards
  • UTBMS coding requirements
  • Internal billing policies and procedures
• Research and resolve invoice-related inquiries through system analysis, reporting, and stakeholder communication.
• Generate reports and maintain spreadsheets to support invoice validation, accrual tracking, and operational analysis.
• Communicate directly with attorneys, legal professionals, and external suppliers regarding invoice status, billing questions, and issue resolution.
• Provide user support and training on eBilling systems and related processes.
• Maintain accurate records and ensure compliance with legal operations, finance, and procurement requirements.
• Collaborate with Legal, Finance, Procurement, Accounts Payable, and technology teams to support billing operations.

Required Skills/Qualifications

- Education

• Pursuing or completed Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• Equivalent combination of education and relevant professional experience may be considered.

- Experience

• Experience using Microsoft Office applications, including Excel, Outlook, Word, and SharePoint.
• Experience working with data, reporting, invoicing, billing operations, finance operations, or administrative processes.

- Technical Skills

• Ability to work with billing systems, financial data, and reporting tools.
• Proficiency in Microsoft Excel for data analysis and reporting.
• Ability to create and maintain spreadsheets and operational reports.

- Professional Skills

• Fluent written and verbal English communication skills.
• Ability to manage multiple tasks and deadlines simultaneously.
• Strong analytical and problem-solving skills.
• Ability to research, investigate, and resolve operational issues.
• Ability to handle confidential and sensitive information appropriately.
• Ability to collaborate effectively with cross-functional and international stakeholders.
• Demonstrated ability to follow established procedures and meet commitments.

Preferred Skills/Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, Legal Operations, or a related discipline.
• Experience with legal eBilling systems, including TyMetrix 3600 or similar Enterprise Legal Management (ELM) platforms.
• Familiarity with LEDES billing formats and UTBMS coding standards.
• Experience supporting legal operations, accounts payable, procurement, supplier management, or invoice processing functions.
• Knowledge of Alternative Fee Arrangements (AFAs) used in legal services billing.
• Fluency in additional languages beyond English.