Dir, Innovative Customer Data Product Lead at Novartis Pharma in USA (Remote) focuses on The Director, Innovative Customer Data Product Lead, sits within Data Products and Foundations, under Data Partnerships, Innovation and. This position requires ownership of customer-facing data products across payer, HCP, omnichannel, and engagement domains.
The Director, Innovative Customer Data Product Lead, sits within Data Products and Foundations, under Data Partnerships, Innovation and Products. The role reports to the Executive Director, Innovative Data Offerings and Products and partners closely with DEO (Data Enablement Organization) to execute the strategy set for trusted, reusable, AI-ready data products. This role owns customer-facing data products across payer, HCP, omnichannel, and engagement domains, defining the vision, roadmap, prioritization, adoption plan, and value measures needed to improve customer targeting, segmentation, omnichannel orchestration, field execution, payer insights, and engagement performance. The Director will ensure products are defined in innovative ways that go beyond datasets, embedding business meaning, rules, metrics, lineage, metadata, and context so they can be reused by business users, analytics teams, and AI-enabled solutions.