Call Center Support Agent at Tential in Rockville, Maryland, US focuses on Our Support Center is open Monday-Friday from 8AM to 8PM EST. Hybrid position, required to work 3 days in office and 2 remotely.
Our Support Center is open Monday-Friday from 8AM to 8PM EST. Hybrid position, required to work 3 days in office and 2 remotely. Looking for both part time and full time employees.
Job Description
-Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the our clients Support Center systems
-Intakes calls, researches, resolves, and documents issues Provides excellent internal/external customer service in various and distinct areas of registration responsibility.
-Responds to customer requests by providing functional and navigational support of our clients Support Center systems.
-Assists firms with routine questions regarding credentialing, systems usage and issues.
-Confers with senior client Support Center staff and subject matter experts for guidance on complex issues as appropriate.
-Documents all incoming customer inquiries as necessary per Support Center procedures and policies.
-Develops proficiency on registration rules.
-Utilizes computer resources and software applications as necessary.
-Demonstration of client values.
-Collaboration, both in-person and virtually, in furtherance of clients mission.