Manager, Account Executives (SMB)

What's the opportunity?

The role will lead a team of Account Executives primarily responsible for new business revenue in the EMEA Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth.

Join Fin as a commercial sales manager and play a pivotal role in shaping the future of AI-driven customer service. In this high-impact, first-line leadership position, you’ll drive revenue growth across our commercial segment ensuring our customers experience the full value of our industry-leading AI solutions. Your leadership will directly influence a generational opportunity to help build the AI agent category and shape the future of customer service.

What will I be doing?

• Build and lead a team of EMEA SB account executives
• Lead, coach and develop sales professionals ensuring excellence in standards.
• Responsible for new business revenue within our EMEA commercial segment.
• Define and execute the new business strategy, developing playbooks and territory plans that drive new business revenue.
• Manage planning and team organisational structure and operating cadence (QBR’s / large deal reviews and weekly forecasting).
• Drive accuracy and accountability forecasting revenue within +-9%
• Partner with EMEA leadership on company-wide events and initiatives.

What skills do I need?

• 6+ years of experience in technology sales, with 2+ years leading high performing account management teams.
• 4+ years of closing experience in IC capacity
• 2+ years of first line management experience.
• Deep execution experience, ideally running multifaceted opportunities in excess of $500k ARR.
• Program management experience, proven ability to contribute to strategic programs that add shareholder value.
• Proven track record of building and scaling revenue across EMEA.
• Strong operational mindset skilled at building scalable processes and driving efficiency
• Executive presence and communication skills suitable for engaging with C-level customers & internal executives
• Familiarity with Command of the Message and MEDDPICC (or similar)
• Passion for AI and its transformative potential in customer service
• Experience in a verticalized sales GTM’s and outcome based pricing (preferable)

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with respect to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.