Sr Operation Mgmt Specialist

Cloud Engineer – AWS (Windows & Linux)

Role Overview

We are seeking a Level 2 Cloud Engineer to support and operate Windows and Linux workloads hosted on AWS, within a secure, multi‑account cloud environment covering UAT and Production.

This role focuses on day‑to‑day operational support, validation, troubleshooting, and remediation for OS‑level and cloud services, supporting AWS infrastructure initiatives involving secure ingress/egress, network firewalls, load balancers, and controlled connectivity. The engineer will work closely with cloud, network, and security teams in a regulated enterprise environment.

Key Responsibilities

1. Windows & Linux OS Support (L2)

   Provide Level 2 operational support for:

   • Windows Server (2016 / 2019 / 2022)
   • Linux distributions (RHEL, Amazon Linux, Ubuntu)

   Perform OS‑level troubleshooting, service restarts, performance checks, and log analysis.

   Support core platform services:

   • Windows: AD, DNS, GPO, WSUS
   • Linux: systemd services, cron, filesystem, package management (yum/apt)

   Handle incidents, problems, and service requests via ITSM tools.

2. AWS Cloud Operations Support

   Support workloads running on core AWS services:

   • EC2, EBS, S3
   • AWS Systems Manager (SSM) – Run Command, Patch Manager, Session Manager
   • Amazon CloudWatch – logs, metrics, alarms

   Assist with:

   • Instance provisioning and validation
   • Start/stop, resize, snapshot, and recovery activities
   • Support UAT and PROD operational readiness and BAU handover.

3. Network, Ingress & Egress Support (Mandatory)

   Support AWS environments with:

   • Internet and Intranet-based ingress and egress traffic flows
   • VPCs, subnets, route tables, and security groups
   • Integration with web security and traffic management services such as AWS WAF

   Work with network and security teams to:

   • Validate end-to-end connectivity paths for Windows and Linux servers
   • Design and support Layer 4 and Layer 7 load balancing using AWS Network Load Balancer and AWS Application Load Balancer
   • Implement and manage API exposure and routing using Amazon API Gateway
   • Configure and support forward and reverse proxy solutions (e.g., NGINX)
   • Troubleshoot connectivity, DNS resolution, proxy routing, and firewall-related issues

   Support secure ingress and egress architecture by:

   • Implementing reverse proxy, forward proxy, and web application firewall (WAF) patterns
   • Ensuring secure access control, SSL/TLS termination, and traffic inspection

   Perform post-implementation testing and verification from the OS and network perspective to ensure end-to-end connectivity and application accessibility

4. Security, Hardening & Compliance Support

   Support and remediate findings related to:

   • CIS hardening benchmarks (Windows & Linux)
   • Vulnerability scans and compliance checks

   Assist with:

   • IAM role usage and least‑privilege access at instance level
   • Endpoint protection / monitoring agents (EDR/XDR)

   Participate in audits, evidence collection, and compliance activities.

5. Patch Management & Automation

   Perform OS patching for:

   • Windows (WSUS / SCCM / SSM Patch Manager)
   • Linux (yum / apt / SSM Patch Manager)

   Support automation and remediation using:

   • PowerShell (Windows)
   • Shell scripting (bash) (Linux)
   • AWS CLI

   Participate in scheduled maintenance windows and on‑call rotations.

6. Documentation & Operational Readiness

   Create and maintain:

   • Runbooks
   • SOPs
   • Knowledge articles

   Support operational handover from project build to steady‑state support.

Required Skills & Experience

Core Experience

• 5+ years of hands‑on OS support experience across Windows and/or Linux.
• 2+ years supporting workloads on AWS.
• Experience operating in enterprise or regulated environments.

Technical Skills (Must‑Have)

• Windows Server administration (2016/2019/2022).
• Linux administration (RHEL / Amazon Linux / Ubuntu).
• AWS operational experience with:
  • EC2, EBS, S3
  • IAM (roles and instance profiles – operational usage)
  • Systems Manager (SSM)
  • CloudWatch
• Understanding of:
  • VPC fundamentals
  • Security groups and basic routing
  • Load balancer integrations (NLB awareness)
• Scripting skills:
  • PowerShell (Windows)
  • Bash / Shell scripting (Linux)

Preferred Skills & Certifications

• AWS Certified SysOps Administrator – Associate
• AWS Certified Solutions Architect – Associate
• Microsoft Windows Server or Hybrid Administrator certification
• Linux certifications (RHCSA or equivalent)
• ITIL Foundation (v3/v4)

Soft Skills

• Strong troubleshooting and incident triage capability.
• Clear communicator able to work with cloud, network, and security teams.
• Process‑driven and comfortable working with runbooks and controls.
• Proactive, ownership mindset with willingness to upskill.