Senior Engineering Specialist

Regional IT; Performs One or More of the Following Activities; Configuration Management; System Administration; Security Administration; Network Administration; Development System Implementation; Production System Implementation; Responds to Issues Related to Environment; Hardware; System; & or Software & Implements Resolution Across Technology Areas; May Support Activities Related to Change Management; Outage Management; & Project Management as well

What Will You Do?

As a Network Engineering Specialist, you will play a critical role in ensuring the stability, performance, and evolution of FedEx's APAC network infrastructure. You will be responsible for supporting and enhancing enterprise WAN, Data Center, and Cloud networking environments while driving infrastructure projects, resolving complex technical issues, and contributing to network architecture and automation initiatives.

This role is ideal for a self-motivated professional who thrives in a fast-paced environment, takes ownership of outcomes, and enjoys working on large-scale enterprise networks. The position may require participation in shift work, including weekends and public holidays, to support project implementations and critical operations.
 

Key Responsibilities

• Monitor, maintain, and optimize the health and performance of WAN and Data Center network infrastructure across the APAC region.
• Design, implement, and support network-related projects, ensuring successful delivery within scope and timelines.
• Provide Level 2 and Level 3 technical support for network incidents, troubleshooting complex connectivity and performance issues.
• Manage network changes through established change management processes, ensuring compliance with documentation, audit, and operational requirements.
• Collaborate with network service providers, internal IT teams, and business stakeholders to resolve issues and deliver infrastructure enhancements.
• Develop and leverage automation tools and technologies to improve operational efficiency and reduce manual effort.
• Contribute to network architecture, technology roadmaps, standards, and policies to support business growth and modernization initiatives.
• Support scheduled maintenance activities, infrastructure upgrades, and project deployments during off-business hours when required.
   

Key Requirements

Technical Expertise

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or equivalent practical experience.
• Minimum 8 years of experience supporting enterprise network infrastructure, including WAN, Data Center, and Cloud networking environments.
• Strong expertise in WAN technologies, including IP Routing, VRF, BGP, EIGRP, and 4G/LTE backup solutions.
• Proven experience in network architecture design, implementation, administration, and documentation.
• Hands-on experience troubleshooting and resolving complex IP networking issues in large-scale enterprise environments.
• Strong knowledge and practical experience with Cisco networking technologies and solutions.
• Experience with SD-WAN and Cisco ACI technologies is highly desirable.
• Exposure to network automation and scripting using Python, VBA, Perl, C, or similar programming languages is advantageous.
   

Professional Skills

• Strong analytical and problem-solving capabilities with the ability to work independently.
• Excellent communication and stakeholder management skills.
• Proactive mindset with a strong sense of ownership and accountability.
• Experience managing and delivering infrastructure engineering projects is preferred.
• Ability to adapt and perform effectively in a dynamic and rapidly changing environment.

Certifications & Language

• Cisco CCNP or CCIE certifications are highly desirable.
• Strong command of spoken and written English.
• Proficiency in Mandarin is required to support regional collaboration and stakeholder communication.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.