Claims Handler (12 Month Fixed-Term Contract)

Role overview
The team
The Claims Handling Department provides an outsourced managed claims
service for leading professional indemnity insurers. The team adjusts
claims made against professionals on behalf of leading insurers,
acting under delegated authority levels for pre-litigated matters from
first notification of loss to resolution. Our Claims Handling
Department provides significant value to the wider RPC law firm
through the provision of referrals and is an important aspect of the
firm's insurance business and future strategy.
The team is based in RPC's Bristol office at Bridgewater House. This
role will be based in Bristol, and travel to the London office, may be
required from time to time.
The role
We have an opportunity for a Claims Handler to join our growing team
on a 12-Month Fixed-Term Contract. Working with the Head of Claims and
other team members, you will be responsible for a technical and
efficient delivery of service. You can expect to run a caseload where
you will review and investigate cover, assist insured professionals,
respond to claims and report to Insurers where necessary, including
identifying, investigating, and reporting potential issues. In
addition, you can expect to:
Assist Insureds to respond appropriately to complaints and claims,
investigating externally where appropriate and considering at an
early stage the merits and value of claims.
Negotiate settlement of claims within the delegated authority.
Working efficiently, commercially, and equitably in line with
delegated authority.
Understand the internal SLA's and KPI's of the team and ensure
adherence to these standards.
Understand Insurer requirements and comply with Insurer SLA's and KPI's.
Responsible for the proactive management of a caseload to avoid
unnecessary litigation and ensure effective resolution.
Responsible for maintaining and ensuring the completeness,
accuracy, quality, and integrity of data on the electronic case
management system for your caseload.
Supporting monthly and ad hoc reporting to Insurer clients.
Ensure a consistent approach to client claims and implementing
Insurers' reserving policies, so that claims are dealt with fairly
and costs are properly controlled, supported by the use of the most
appropriate approved external suppliers.
Identify trends and escalating risk information to the Head of
Claims and Insurers where appropriate, to help manage the
profitability of the work portfolio.
Take ownership for self-development and keep up to date with
changes in the profession, ensuring you are able to provide market
leading solutions.
Ensure that quality assurance standards are achieved, and
procedures followed to agreed standards.
Knowledge, skills and experience
You will have a good grounding in claims including technical
knowledge and experience.
Ability to build internal relationships and understand the
expertise across the firm so to help deliver an excellent client service.
Having a commercial, committed and proactive approach, including
responding in a timely manner to meet clients' needs and deadlines.
Able to interact with clients, intermediaries and suppliers to
build effective, collaborative working relationships based on trust.
Committed to being part of a supportive, inclusive and
collaborative firm culture.
About us
RPC is where you'll thrive. You'll join a team that leads by working
together, where diverse perspectives are valued, curiosity is
encouraged, and everyone pulls in the same direction to deliver
commercially minded work that makes a real difference for our clients.
It's this collaborative approach that's building RPC to become the
destination firm in our chosen markets.
We work with the biggest names in retail, insurance, technology,
media and the professional and financial services worlds. Our
international reach means we support clients wherever their business
takes them. It's this focus that provides the platform for deep
experience with the clients and matters that define our sectors.
As a lawyer or business services professional, you'll be a part of a
firm that inspires belonging - where people are involved, valued and
trusted to do their best work. Flexibility and trust sit at the heart
of how we work.
And we're not standing still. Across every one of our offices, we're
deepening our international reach and investing in where we're headed.
RPC is a firm with momentum, and there's real opportunity to help
shape it.
Diversity, equity, inclusion and belonging
We are problem solvers. Whether in front of clients or behind the
scenes. To solve problems creatively for clients, we need diverse
collaborative thinking; drawing on different experiences, backgrounds
and perspectives. That means that everyone who either applies to, or
works for, the firm is treated equitably. We believe in removing
barriers to equal access not least because our people define us and
define what we do. If you need support and adjustments to do your best
work, whether that's during the recruitment process or throughout your
time at RPC, we're here to help.
Flexible working that supports your commitments outside of work is an
important part of our culture and, where possible, we will support
this across all roles. Please get in touch with our recruitment team
if you have any questions about our hybrid working approach or
flexible working policy.
Recruitment policy
RPC manages all vacancies via our recruitment team. When external
support is needed, roles are released to select agencies subject to
RPC standard terms and conditions.
Speculative or unsolicited CVs or profiles sent to any RPC employee
or partner will not be accepted as an introduction, and no fee will be
payable. For full details of our Agency Policy, please go to our website.
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