Customer Support - Account Support Spec.

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Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career.

THE ROLE:

The Customer Operations Specialist is responsible for efficiently and effectively managing overall operations between AMD and accounts. They maintain a thorough knowledge of the customers business and strategies. The Customer Operations Specialist builds and sustains strong relationships at operational and managerial levels within both the Customer’s and AMD’s organization. They leverage these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues.

THE PERSON:

The candidate must have hands on experience in customer operations, order management, and SAP/ERP systems, with strong stakeholder management, analytical, and problem-solving skills to effectively support customers and drive operational excellence. They should also demonstrate a customer-centric mindset, accountability, and the ability to leverage AI and data driven tools to improve efficiency, reporting, and decision making.

KEY RESPONSIBILITIES:

Customer Support

• Receive customer order information and enter requests into SAP in accordance with operational procedures and service level agreements
• Process order related data from customer and AMD requests quickly and accurately into various systems
• Understand terms, conditions and account instructions for each customer in order to change, cancel, or maintain orders
• Understand Return Material Authorization (RMA)process to properly create and route returns from customers to AMD
• Develop strategic relationships with the customer to increase customer satisfaction and facilitate business opportunities
• Address customer’s inquiries; communicate with customers and internal teams including Sales, Business Units, Planning, Logistics, Finance and other organizations
• Collaborate internally and externally to prevent issues; investigate and provide solutions for customer escalations
• Collaborate with customers to drive process improvement and minimize operational costs
• Support revenue attainment by identifying supply risks and business opportunities

Reports & Data

• Compiles and analyzes internal KPIs, customer, and operational metrics to make business decisions
• Support revenue attainment, projections, and End of quarter update
• Utilize customer reports to analyze account and AMD performance

Systems

• Optimize customer experience by increasing utilization of automated systems such as portals and B to B.
• Collaborate with cross-functional teams to drive process improvements and efficiencies

Order Processing:

• Validate and enter hub pulls, orders, distributor price agreements, and returns ensuring accuracy and compliance with applicable laws, and AMD terms and conditions.
• Review RMA requests, manage exceptions, and discrepancies according to AMD policy

PREFERRED EXPERIENCES:

• Able to contribute in process improvement through solid knowledge of business practices and procedures
• Utilize basic problem solving skills and implementing solutions
• Develop better relationships to increase customer satisfaction with internal and external customers
• Ability to clearly communicate (written and verbal)
• Exhibits strong level of accountability
• Seeks to continually improve themselves
• Flexible and able to manage through ambiguous circumstances
• Working knowledge of SAP and planning systems is preferred

ACADEMIC CREDENTIALS:

• Bachelor’s degree with related industry experience

LOCATION:

Singapore

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.