Field Applications Engineer at Advanced Micro Devices, Inc in Taipei, Taiwan focuses on At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.
- Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge
- Key Responsibilities Customer Engagement & Technical Debug Support Serve as the primary
- Support customers during system integration, validation, and production ramp, acting as the
- Pre‑Sales & Post‑Sales Support Support POC, EVT/DVT/PVT, and early customer deployments from
- Review customer system architecture and provide debug readiness, risk assessment, and best‑practice
- Support RMA analysis and failure reproduction when required
- Documentation & Knowledge Sharing Create debug guides, checklists, and best‑practice documents for
- Provide technical training to customers and internal teams on server debug methodology
- 5+ years of experience in server platform debug, GPU systems, or data
- Hands‑on experience with Linux OS, system logs, firmware, and driver‑level debugging
- Experience working with ODMs/OEMs and cross‑functional engineering teams
AI-generated summary of what this role requires — see the full description below for the employer's original text.
ADVANCE YOUR CAREER. ADVANCE THE WORLD.
At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.
Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career.
Key Responsibilities
Customer Engagement & Technical Debug Support
- Serve as the primary technical interface for customers on GPU server bring‑up, stability, and debug issues.
- Support customers during system integration, validation, and production ramp, acting as the first line of escalation.
Pre‑Sales & Post‑Sales Support
- Support POC, EVT/DVT/PVT, and early customer deployments from a system debug perspective.
- Review customer system architecture and provide debug readiness, risk assessment, and best‑practice guidance.
Server Bring‑Up & Issue Debugging - EPYC
- Diagnose and resolve server‑level issues including boot failures, OS bring‑up, GPU/NIC detection, PCIe issues, and system hangs.
- Perform HW/SW co‑debug across BIOS/UEFI, BMC, firmware, drivers, OS, and GPU stacks.
- Analyze logs, dumps, and traces (BIOS, BMC, OS, GPU, NIC) to isolate root causes.
- Work closely with ODMs, component vendors, and internal engineering teams to drive issue closure.
GPU & Platform Debug - Instinct/Pensando
- Debug GPU server issues related to power, thermals, PCIe, interconnects, and multi‑GPU configurations.
- Validate GPU functionality under stress, burn‑in, and long‑run stability conditions.
- Support RMA analysis and failure reproduction when required.
Performance Validation & Stability
- Assist with system‑level performance validation and identify platform bottlenecks.
- Support customer concerns related to system stability, reliability, and scalability in multi‑GPU servers.
Documentation & Knowledge Sharing
- Create debug guides, checklists, and best‑practice documents for server bring‑up and issue triage.
- Provide technical training to customers and internal teams on server debug methodology and tools
Qualifications
- Bachelor’s or Master’s degree in related field.
- 5+ years of experience in server platform debug, GPU systems, or data center hardware support.
- Strong understanding of x86 server architecture, GPU platforms, PCIe, memory, power, and thermals.
- Hands‑on experience with Linux OS, system logs, firmware, and driver‑level debugging.
- Experience working with ODMs/OEMs and cross‑functional engineering teams.
- Strong communication skills for customer‑facing debug and escalation management.
Preferred Skills
- Experience debugging GPU servers or AI/HPC platforms in customer environments.
- Familiarity with BIOS/UEFI, BMC (OpenBMC), firmware update flows, and server validation stages.
- Understanding of networking (NICs, RDMA, Ethernet/InfiniBand) in GPU servers.
- Ability to work independently, manage multiple customer issues, and drive problems to closure.
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Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.
AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.
This posting is for an existing vacancy.